bi88 Frequently Asked Questions

Creating a bi88 account takes less than three minutes and is done entirely online. Visit the bi88 registration page, enter your full name, a valid email address, a Bangladesh mobile number, and choose a strong password. You will then need to confirm that you are 21 years or older and agree to the Terms & Conditions. Once submitted, a verification link is sent to your email — click it to activate your account and you are ready to make your first deposit.

bi88 requires a government-issued photo ID to complete KYC (Know Your Customer) verification before processing any withdrawal. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a birth certificate accompanied by a secondary photo ID. A recent utility bill or bank statement may also be requested as proof of address. Submitting clear, unedited scans speeds up the process considerably — most verifications are completed within 24 hours.

You can reset your bi88 password in seconds using the "Forgot Password" link on the login page. Enter the email address linked to your account and bi88 will send a secure reset link within a few minutes. If the email does not arrive, check your spam or junk folder. The reset link expires after 30 minutes for security reasons. If you no longer have access to your registered email address, contact bi88 support at [email protected] with your account details for manual assistance.

No — bi88 strictly enforces a one-account-per-player policy. Each player may hold only one active account, identified by a unique email address, mobile number, and NID. Opening duplicate accounts is a violation of the Terms & Conditions and can result in all associated accounts being permanently closed and any pending balances being withheld. If you believe you already have an existing account, use the password reset option or contact support before attempting to register again.

To permanently close your bi88 account, contact the support team directly at [email protected] and state that you wish to close your account. Any remaining balance will be processed as a final withdrawal to your verified payment method before the account is deactivated. If you are closing your account due to gambling-related concerns, bi88 also offers a self-exclusion option, which blocks access to your account for a defined period while pausing all marketing communications immediately.

A bKash deposit to bi88 is typically credited to your account within 1–5 minutes of completing the transaction. This applies to Nagad, Rocket, and Upay deposits as well, since all mobile financial service transfers are processed in near real-time. If your bi88 balance has not updated after 15 minutes, take a screenshot of the bKash transaction confirmation and send it to [email protected] — the team will manually credit the amount after verifying the transfer reference number.

The minimum deposit on bi88 is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. There is no maximum deposit cap for standard verified accounts, though very large deposits may trigger an additional security review as part of bi88's anti-money-laundering procedures. Always deposit amounts you are comfortable with — the bi88 deposit limit tool lets you set a daily, weekly, or monthly cap to keep spending in check.

The minimum withdrawal on bi88 is ৳1,000 for mobile wallet methods (bKash, Nagad, Rocket, Upay) and ৳2,500 for bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, or Sonali Bank. Withdrawals are processed after KYC verification is complete. Most bKash and Nagad withdrawals are settled within 1–3 hours; bank transfers may take 1–2 business days depending on the receiving bank's processing schedule.

bi88 does not charge any internal platform fees on deposits or withdrawals. However, your mobile wallet provider — such as bKash or Nagad — may apply their own standard transaction charges as per their published fee schedules. Bank transfer withdrawals are subject to the receiving bank's standard processing fees. Always check your payment provider's fee structure before initiating a transfer; bi88 has no control over third-party fees applied at the wallet or banking level.

If your bi88 withdrawal has been in a pending state for more than 24 hours, the most common cause is an outstanding KYC requirement — check your account notifications to see if any documents are still needed. If your KYC is fully verified, contact the support team at [email protected] with your withdrawal reference number and the date you submitted the request. The team will investigate and either process the payment or explain any hold reason within a few hours of receiving your message.

bi88 covers Bangladesh Premier League (BPL) matches with a full range of betting markets including match winner, toss winner, top batsman, top bowler, total runs (over/under), first six overs run line, highest opening partnership, method of first dismissal, and individual player performance props. In-play betting is available throughout the match, with odds updated ball by ball. Most BPL markets go live approximately 30 minutes before the scheduled start time, and live streaming is available on the bi88 platform for eligible matches.

All slot games on bi88 are sourced from certified providers including Pragmatic Play, NetEnt, and Microgaming, whose Random Number Generators (RNGs) are independently audited for fairness. RTP — Return to Player — is the percentage of all wagered money a slot pays back to players over a very large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of rounds. Individual sessions can vary significantly above or below this figure due to the statistical nature of RNG outcomes.

Yes — bi88 is fully optimised for mobile play on both Android and iOS devices. The entire game library, including live casino tables streamed in HD, slots, cricket betting, and the Mermaid Fishing game, is accessible directly through your mobile browser without any app download required. For the smoothest live casino experience, a stable Wi-Fi or 4G connection is recommended. Most players in Dhaka, Chittagong, and Sylhet report no performance issues on mid-range Android handsets running Chrome or Samsung Internet.

bi88's live casino section features real-dealer games streamed around the clock from professional studios, powered by Evolution Gaming and Ezugi. The current live game catalogue includes multiple Baccarat tables, Roulette (European and Speed variants), Blackjack, Dragon Tiger, Andar Bahar, Teen Patti, and game-show-style titles such as Crazy Time and Lightning Roulette. Tables are open 24 hours a day, with dedicated tables during peak Bangladesh hours (BST, UTC+6) to ensure available seating even during busy BPL match evenings.

Mermaid Fishing is a multiplayer arcade-style shooting game available on bi88 where players spend credits to fire cannons at fish and sea creatures swimming across the screen, earning payouts based on the value of each creature caught. Different fish carry different multipliers — rare creatures like mermaids and boss monsters yield the highest rewards. Each cannon shot costs a set amount of your account balance. The game is fast-paced, visually rich, and fully playable on mobile, making it a popular choice among bi88 players looking for something different from traditional slots or table games.

bi88 offers a welcome bonus for newly registered players on their first qualifying deposit. The exact bonus percentage and maximum bonus amount are displayed on the current promotions page, as these figures are updated seasonally — for example, special rates are often applied during the BPL season, Eid, and other major Bangladesh events. To claim the welcome bonus, ensure you meet the minimum first deposit threshold and opt in via the bonus section of your account before completing the deposit. Bonus funds are subject to wagering requirements detailed in the promotions Terms & Conditions.

A wagering requirement (also called a rollover or playthrough requirement) is the number of times you must bet your bonus amount before it can be withdrawn as real cash. For example, if you receive a ৳2,000 bonus with a 20x wagering requirement, you need to place a total of ৳40,000 in qualifying bets before the bonus converts to withdrawable balance. Different game types contribute differently — slots typically count 100% toward the requirement, while live casino games may count at a lower rate. Always read the specific terms for each bi88 promotion before claiming.

Yes — bi88 operates a tiered loyalty programme that rewards active players with points for every qualifying wager placed on the platform. Points accumulate across all game categories — cricket betting, slots, live casino, and fishing games — and can be redeemed for bonus credits or cash rewards depending on your tier level. Higher tiers unlock additional perks such as faster withdrawal processing, dedicated account management, and exclusive seasonal promotions. Contact support or check the Promotions section in your account dashboard for the latest tier thresholds and reward rates.

Free spins awarded through bi88 promotions are typically valid only on specified slot titles — usually a featured Pragmatic Play or NetEnt game tied to that particular promotion. The eligible game or games are always listed in the promotion's terms. Free spin winnings are usually added to your bonus balance and subject to a wagering requirement before they can be withdrawn. Unused free spins expire after the validity period stated in the promotion, so make sure to use them within the timeframe — typically 7 days from issue.

bi88 is a safe and reliable platform built with player security as a core priority. The site uses 256-bit SSL encryption to protect all data transmitted between your device and the bi88 servers. Player funds are held separately from operational funds. All casino game outcomes are powered by certified RNGs supplied by audited studios including Evolution Gaming, Pragmatic Play, and Spribe. bi88 maintains a strict anti-fraud and anti-money-laundering policy, and all payment transactions are processed through verified financial channels including bKash, Nagad, and major card networks.

You can set a daily, weekly, or monthly deposit limit directly from the Responsible Gaming section of your bi88 account dashboard. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 24 hours — this delay is intentional and designed to prevent impulsive decisions. Decreasing your limit, however, takes effect straight away. If you cannot find the deposit limit settings in your account, contact support at [email protected] and the team will apply the restriction manually within a few hours.

Self-exclusion on bi88 is a voluntary tool that allows you to block access to your account for a set period — options typically range from 1 month to 1 year, or permanently. Once self-exclusion is activated, you will be logged out, all marketing communications will stop immediately, and you will be unable to log back in for the chosen duration. Any remaining real-money balance at the time of exclusion is preserved and will be returned to you via your verified payment method upon request. To activate self-exclusion, go to the Responsible Gaming section in your account settings or email [email protected].

bi88 enforces a strict minimum age of 21 years for all players. Age is verified as part of the KYC process — you will be asked to submit a government-issued photo ID such as your Bangladesh NID or passport that clearly shows your date of birth. If your age cannot be confirmed, your account will be suspended and any withdrawals held pending verification. bi88 takes underage gambling seriously and reserves the right to close any account where the account holder is found to be under 21, regardless of the balance held.

If you feel that gambling is negatively affecting your life, finances, or relationships, bi88 encourages you to reach out for help immediately. The first step is to use bi88's own self-exclusion or time-out tools, which can be activated instantly from your account settings or by emailing [email protected]. International support resources such as Gamblers Anonymous and BeGambleAware offer free, confidential guidance in English and are accessible online from Bangladesh. Taking a break is always the right decision — bi88's support team will process your self-exclusion request without question and without delay.

bi88 protects player data using 256-bit SSL/TLS encryption on all connections, ensuring that no personal or financial information can be intercepted in transit. Sensitive data such as NID scans and payment details are stored in encrypted form on access-controlled servers. bi88 does not sell, rent, or share your personal data with third-party advertisers. Payment processing is handled exclusively through established and verified channels — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — each of which maintains their own industry-standard security frameworks. For full details, refer to the bi88 Privacy Policy.