Terms & Conditions for bi88 Bangladesh Players

1 Acceptance of Terms

By accessing, registering on, or using any part of the bi88 platform — including but not limited to the casino, sports betting section, slots, wallet services, promotional features, and customer support channels — you ("the Player") enter into a legally binding agreement with bi88 ("the Company", "we", "us", "our") and confirm that you have read, understood, and unconditionally accepted these Terms & Conditions in their entirety.

If you do not agree with any provision of these Terms, you must immediately cease use of the bi88 platform. Continued access to any part of the platform after changes to these Terms have been published constitutes your acceptance of those changes.

These Terms should be read in conjunction with bi88's Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and the Company.

2 Eligibility

Access to and use of bi88 is subject to the following eligibility requirements, all of which must be satisfied simultaneously at all times during your use of the platform:

• You must be at least 21 years of age. Players under the age of 21 are strictly prohibited from registering or participating in any activity on bi88.
• You must be accessing bi88 from a jurisdiction in which online gambling is not explicitly prohibited by the laws applicable to you personally. The Company does not provide legal advice; it is the Player's sole responsibility to determine whether participation is lawful in their jurisdiction.
• You must not be acting on behalf of, or depositing funds belonging to, any other person, company, or third party.
• You must not be a current employee, contractor, director, officer, or immediate family member of an employee of bi88 or any of its affiliated entities, game providers, or technology partners.
• You must not be subject to any self-exclusion order, voluntary or mandatory, issued by bi88 or any recognised responsible gaming authority.
• You must have the legal capacity to enter into a binding contract under the laws of your jurisdiction.

The Company reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable period will result in account suspension pending review.

3 Account Registration & KYC Verification

To participate in any real-money activity on bi88, you must complete the registration process and create a single account. The following rules apply to account registration and ongoing account management:

• One account per person: Each individual may hold exactly one bi88 account. Opening multiple accounts — whether under the same name, a different name, or using different contact details — is strictly prohibited.
• Accurate information: You must provide truthful, accurate, and complete information during registration, including your full legal name, date of birth, email address, and mobile number. You must keep this information current and notify bi88 promptly of any changes.
• Username and password: You are responsible for choosing a strong password and for keeping your login credentials confidential. Do not share your account access with any other person.
• KYC (Know Your Customer) verification: Before processing any withdrawal, bi88 is required to verify your identity. You will be asked to submit a valid government-issued photo identification document (such as a National ID card or passport), proof of address, and proof of the payment method used. Documents must be clear, legible, and current.
• Verification timeline: The Company will complete standard KYC reviews within three to five business days of receiving all required documents. Enhanced due diligence may extend this period.

bi88 reserves the right to suspend or close any account where verification cannot be completed to the Company's satisfaction, where documents are found to be falsified, or where the account holder's identity cannot be confirmed.

4 Deposits & Withdrawals

All financial transactions on bi88 are denominated in Bangladeshi Taka (BDT). The following terms govern deposits and withdrawals:

Deposits

• Accepted deposit methods include: bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• The minimum deposit amount is ৳200. Maximum deposit limits may apply per transaction and per day; current limits are displayed in the Finance / Wallet section of the platform.
• Deposits made via bKash and Nagad typically reflect in your gaming wallet within 30 seconds. Bank card deposits may take up to 30 minutes depending on the issuing institution.
• Players must only use payment methods registered in their own name. Depositing funds from payment accounts belonging to another person is strictly prohibited.
• bi88 does not accept cash deposits or deposits made through money transfer services other than those listed above.

Withdrawals

• Withdrawals may only be made to a payment method previously used to make a deposit on the account. This is an anti-money-laundering requirement.
• The minimum withdrawal amount is ৳500. Maximum withdrawal limits per transaction and per rolling 24-hour period are displayed in the wallet section.
• Withdrawal requests submitted during Bangladesh Standard Time (BST, UTC+6) business hours are typically processed within 24 hours for fully verified accounts. Processing times may be longer during peak periods or where additional verification is required.
• bi88 reserves the right to conduct additional security checks before processing any withdrawal, which may extend processing times. Players will be notified of any delay.
• Withdrawals of bonus winnings may be subject to additional wagering and verification requirements as set out in Article 5.

5 Bonuses & Promotions

bi88 offers a range of bonuses and promotions to eligible players. All bonuses are subject to the following general terms, in addition to any specific terms communicated at the time of the offer:

• Wagering requirements: All bonuses carry a wagering requirement, expressed as a multiple of the bonus amount (e.g., 30x). Bonus funds and any winnings derived from bonus funds may not be withdrawn until the applicable wagering requirement has been met in full.
• Eligible games: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%. Live casino games, table games, and sports bets may contribute at a lower rate or not at all. The specific contribution rates for each game category are stated on the individual promotion page.
• Expiry: Bonus funds expire if not used within the timeframe stated in the promotion. Expired bonus funds and associated pending winnings are forfeited automatically.
• One bonus at a time: Only one bonus may be active on your account at any given time unless the promotion explicitly states otherwise.
• No cash alternative: Bonuses have no cash value and cannot be transferred to another account or exchanged for cash outside of the withdrawal process following successful wagering.
• Promotion abuse: Any Player found to be exploiting, manipulating, or abusing promotions — including through matched betting, arbitrage betting, use of multiple accounts, or collusion — will have their bonus revoked, any related winnings forfeited, and their account reviewed for closure.

bi88 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes will not affect bonuses already validly claimed and actively in use at the time of the change.

6 Betting & Gaming Rules

The following general rules govern all wagering activity on the bi88 platform. Additional game-specific and market-specific rules are published within each game and betting section.

• Minimum and maximum stakes: Minimum and maximum bet limits apply to all games and betting markets. Current limits are displayed at the time of placing a wager and may vary by game, market, and account status.
• Bet acceptance: All bets are subject to acceptance by bi88. The Company reserves the right to refuse, limit, or cancel any bet at its sole discretion, including but not limited to bets placed after an event has concluded or bets placed exploiting a pricing error.
• Manifest errors: In the event that a game outcome, odds, or payout is displayed incorrectly due to a technical error, human error, or data feed failure, bi88 reserves the right to void any affected bets and refund stakes. Winnings paid in error may be reclaimed from the Player's account.
• Disconnection during live play: In the event of a connection failure during a live game, the game will resume from its last confirmed state. Where a game cannot be resumed, the Player's stake will be refunded. This policy applies to live casino, slots, and crash games.
• Responsible play: Players are strongly encouraged to set deposit limits, loss limits, and session time limits through the responsible gaming tools in their account settings. These tools are described in detail in Article 10.
• Cricket and sports betting: Sports bets are settled in accordance with the official result as declared by the relevant governing body (e.g., ICC for international cricket, BCB for BPL matches). In the event of a tie, abandonment, or result reversal, the specific market rules displayed at the time of bet placement will govern settlement.

7 Prohibited Conduct

The following conduct is strictly prohibited on the bi88 platform. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of balances, and where applicable, reporting to relevant law enforcement or regulatory authorities:

• Opening or operating multiple accounts, or assisting another person to do so.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the platform for money laundering, terrorism financing, or any other criminal purpose.
• Using automated software, bots, scripts, artificial intelligence tools, or any other mechanical or electronic means to gain an unfair advantage in any game or betting market.
• Colluding with other Players or third parties to manipulate game outcomes, betting markets, or tournament results.
• Exploiting software bugs, glitches, or technical errors for financial gain. Any Player who discovers such an error must report it to support immediately and must not attempt to profit from it.
• Engaging in charge-back fraud or disputing legitimate transactions with your payment provider after they have been credited to your bi88 account.
• Harassing, threatening, or abusing bi88 staff or other Players through any communication channel.
• Attempting to circumvent the platform's security systems, access controls, or responsible gaming restrictions.

8 Intellectual Property

All content published on the bi88 platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, game content, and the overall look and feel of the site — is the property of bi88 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the bi88 platform for personal, non-commercial gaming purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, publish, or transmit any part of the platform for commercial purposes.
• Modify, adapt, translate, or create derivative works based on platform content.
• Reverse engineer, decompile, or disassemble any software forming part of the platform.
• Remove or alter any copyright, trademark, or other proprietary notices.

Game content, including slots and live casino productions, is owned by the respective game studios (e.g., Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi) and is subject to their separate intellectual property rights. bi88 is an authorised distributor of such content.

9 Privacy & Data Protection

bi88 is committed to protecting your personal data. The collection, use, storage, and disclosure of your personal information is governed by the bi88 Privacy Policy, which is incorporated into these Terms by reference and should be read carefully.

In summary, bi88 collects personal data for the following primary purposes:

• Account creation, verification, and management.
• Processing deposits, withdrawals, and other financial transactions.
• Complying with anti-money-laundering (AML) and Know Your Customer (KYC) obligations.
• Delivering customer support and communicating promotional offers to opted-in Players.
• Detecting and preventing fraud, collusion, and other prohibited conduct.
• Fulfilling responsible gaming obligations, including enforcing self-exclusion requests.

bi88 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing purposes. Data may be shared with regulated service providers (such as payment processors and identity verification agencies) where strictly necessary to provide the platform's services.

For full details on your data rights — including the right to access, rectify, or erase your personal data — please refer to the Privacy Policy page.

10 Responsible Gaming

bi88 is firmly committed to promoting responsible gaming. The Company recognises that gambling can become problematic for some individuals and has implemented a range of tools to help Players manage their activity safely. These tools are available to all registered Players at no charge from within the account settings area.

• Deposit limits: Players may set daily, weekly, or monthly deposit limits. Limits take effect immediately upon confirmation. Requests to increase a limit are subject to a mandatory 72-hour cooling-off period before taking effect.
• Loss limits: Players may set a maximum loss amount per day, week, or month. Once the limit is reached, further wagers are declined until the limit period resets.
• Session time limits: Players may set a maximum session duration. An on-screen alert is displayed when the limit is approaching.
• Reality checks: Players may enable periodic pop-up reminders showing time elapsed and net win/loss during the current session.
• Cooling-off period: Players may request a temporary suspension of their account for a period of their choosing (minimum 24 hours, maximum 6 months). The account may not be reopened during the selected period.
• Self-exclusion: Players who believe they have a gambling problem may request permanent self-exclusion. Once confirmed, the account is closed and cannot be reopened. bi88 will take reasonable steps to prevent the excluded Player from opening a new account.

If you are concerned about your gambling habits, or those of someone you know, we encourage you to contact bi88 support at [email protected] or visit our dedicated Responsible Gaming page for further guidance and external support resources.

11 Limitation of Liability

To the maximum extent permitted by applicable law, bi88 and its officers, directors, employees, agents, affiliates, and game providers shall not be liable for:

• Any direct, indirect, incidental, special, punitive, or consequential loss or damage arising from your use of or inability to use the bi88 platform.
• Loss of funds resulting from unauthorised access to your account where such access resulted from your failure to maintain the security of your credentials.
• Interruption of service, technical errors, data loss, or transmission failures caused by circumstances outside the Company's reasonable control, including internet outages, force majeure events, or third-party system failures.
• Any inaccuracy, omission, or error in game content supplied by third-party studios.
• Any decision you make to participate in gambling activity on the bi88 platform.

Nothing in these Terms limits bi88's liability for fraud, gross negligence, or any other liability that cannot be excluded by law. The platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, except as required by applicable law.

12 Account Suspension & Closure

bi88 reserves the right to suspend, restrict, or permanently close any Player account at any time and without prior notice in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable time of being requested to do so.
• Suspected fraudulent activity, money laundering, or other criminal conduct.
• Receipt of a charge-back request from the Player's payment provider.
• The account being used in a manner that the Company reasonably believes presents a reputational, legal, or financial risk.
• Player request for self-exclusion or voluntary account closure.

Where an account is closed due to a verified breach of these Terms, any remaining balance — including real-money funds, bonus funds, and pending winnings — may be forfeited in whole or in part at the Company's discretion, after deducting any amounts owed to the Company.

Where an account is closed for reasons other than a breach by the Player, any verified real-money balance will be returned to the Player via their last-used verified payment method, subject to completion of any pending KYC requirements.

13 Amendments to Terms

bi88 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to Players via email notification to the address registered on the account and/or via a prominent notice on the bi88 platform. The date of the most recent revision is displayed at the top of this document.

Your continued use of the bi88 platform following notification of any change constitutes your acceptance of the revised Terms. If you do not agree with any change, you must stop using the platform and may request account closure by contacting support.

14 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising from or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which bi88 is incorporated and holds its operating licence.

In the event of a dispute, Players are encouraged to contact the bi88 customer support team in the first instance, providing full details of the complaint. bi88 aims to resolve all complaints within five business days. Where a complaint cannot be resolved internally, the Player may escalate the matter to the relevant dispute resolution body as directed by the Company in writing.

Nothing in this clause limits a Player's statutory rights under the laws of their own jurisdiction.

15 Contact Information

For any questions, complaints, or requests relating to these Terms & Conditions, please contact the bi88 support team. The support email address is provided below as plain text and is not a clickable link:

Support Email: [email protected]

Support is available 24 hours a day, 7 days a week. Response times during Bangladesh Standard Time (BST, UTC+6) peak hours are typically under one hour. All formal legal notices must be submitted in writing via email with the subject line clearly identifying the nature of the notice.